Return Policy
Gaby Body Jewelry takes great pride in our reputation for quality and excellent value. If you are dissatisfied with a purchase, or if your merchandise was damaged during transport, please follow the instructions below and we will issue a prompt replacement or provide store credit equal to the value of the returned items.
*All returns must be initialized within 21 days of the order date. The return system will not work for orders that have passed this grace period. Returns may incur a re-stocking fee of 15%. Any items without the original packaging or already sold to the customer will not be honored.
shipping
At Gaby Body Jewelry Wholesale, we strive to ensure that your orders are processed and delivered promptly and efficiently. Please review our shipping policy for details on how we handle shipping.
Shipping Methods
We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods will be displayed at checkout based on your location and order details.
Processing Time
1. Order Processing:
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
2. Custom Orders:
- Custom orders may require additional processing time. Please refer to the product details for specific information on custom orders.
Shipping Rates
Shipping rates are calculated based on the weight of the order, shipping method selected, and destination. The total shipping cost will be displayed at checkout.
Delivery Time
1. Standard Shipping:
- Delivery typically takes 5-10 business days.
2. Expedited Shipping:
- Delivery typically takes 3-5 business days.
3. Express Shipping:
- Delivery typically takes 1-3 business days.
Delivery times are estimates and may vary depending on the destination and external factors such as weather conditions or customs processing.
International Shipping
We offer international shipping to many countries. Please note that international shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient. Delivery times for international orders may vary depending on the destination and customs processing times.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping Issues
1. Delayed or Lost Shipments:
- If your order is delayed or lost, please contact our customer service team at lisa@gabyjewelry.com. We will work with the shipping carrier to resolve the issue.
2. Damaged or Incorrect Orders:
- If you receive a damaged or incorrect order, please contact us within 7 days of receiving your order at lisa@gabyjewelry.com with your order number and a photo of the damaged or incorrect items. We will arrange for a replacement or refund as necessary.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy.
Quality & safety
At Gaby Body Jewelry, we are dedicated to providing high-quality and safe body jewelry to our retail partners. Our commitment to excellence ensures that every piece of jewelry we offer meets rigorous standards for both quality and safety.
Our Quality Standards
1. Premium Materials:
- Gold: We use high-grade gold to ensure a luxurious and durable finish.
- Silver: Our silver jewelry is crafted from sterling silver, known for its beauty and longevity.
- Titanium: Lightweight and durable, titanium is ideal for sensitive skin.
- Stainless Steel: Corrosion-resistant and strong, perfect for everyday wear.
2. Craftsmanship:
- Attention to Detail: Each piece is meticulously crafted with precision and care to ensure a flawless finish.
- Design Excellence: Our designs are created by skilled artisans, combining aesthetics with comfort and wearability.
3. Hypoallergenic Options:
- We offer a range of hypoallergenic jewelry made from materials like titanium and surgical-grade stainless steel, ensuring that even customers with sensitive skin can enjoy our products without irritation.
Safety Assurance
1. Compliance with Standards:
- All our jewelry complies with international safety standards, including those for nickel release, to ensure it is safe for prolonged contact with the skin.
2. Non-Toxic Materials:
- We use non-toxic, skin-friendly materials and coatings to prevent allergic reactions and skin irritations.
3. Rigorous Testing:
- Each piece of jewelry undergoes stringent quality control tests to ensure it is free from defects and safe to wear. This includes testing for durability, corrosion resistance, and overall safety.
4. Safe Manufacturing Practices:
- Our manufacturing processes adhere to strict safety guidelines to ensure the highest quality products. We work with certified manufacturers who follow ethical and safe production practices.
Customer Satisfaction
1. Quality Guarantee:
- We stand behind the quality of our products. If you or your customers are not completely satisfied with the quality of our jewelry, we offer hassle-free returns and exchanges.
2. Ongoing Support:
- Our customer service team is always available to assist with any questions or concerns regarding product quality and safety.
Commitment to Continuous Improvement
We are committed to continuously improving our products and processes to ensure the highest standards of quality and safety. We actively seek feedback from our retail partners and customers to help us enhance our offerings.
Thank you for trusting Gaby Body Jewelry as your source for high-quality and safe body jewelry. We are committed to providing you with products that you can confidently offer to your customers.
Product Care
To ensure your Gaby Body Jewelry retains its shine and quality, we recommend following these care guidelines. Proper care will not only extend the life of your jewelry but also keep it looking as beautiful as the day you bought it.
General Care
1. Avoid Contact with Chemicals:
- Keep your jewelry away from perfumes, cosmetics, detergents, and other chemicals. These substances can cause discoloration or damage to the materials.
2. Avoid Physical Activities:
- Remove your jewelry during strenuous activities or sports to prevent accidental damage or loss.
3. Avoid Moisture:
- Do not wear your jewelry while bathing, swimming, or using a sauna. Moisture and chemicals can damage the materials and plating.
4. Proper Storage:
- When not wearing your jewelry, store it in its original jewelry box or a soft pouch to prevent scratches and oxidation. Store different materials separately to avoid friction and damage.
Care for Specific Materials
1. Gold:
- Clean gold jewelry with mild soapy water and gently wipe it dry with a soft cloth. Avoid using abrasive cleaners.
2. Silver:
- Regularly polish silver jewelry with a professional silver cleaning cloth to maintain its shine. If the silver tarnishes, gently clean it with silver cleaner and dry with a soft cloth.
3. Titanium and Stainless Steel:
- These materials are durable and resistant to corrosion. Clean with warm water and mild soap, then dry with a soft cloth.
Additional Tips
1. Regular Inspections:
- Periodically check clasps and settings to ensure they are secure. If you notice any looseness or damage, get it repaired promptly.
2. Professional Cleaning:
- If your jewelry becomes very dirty or loses its shine, consider taking it to a professional jeweler for deep cleaning.
3. Handle with Care:
- Jewelry is delicate; handle it gently to avoid pulling or dropping.
Thank you for choosing Gaby Body Jewelry. We hope these care guidelines help you maintain the perfect condition of your jewelry. If you have any additional questions or need further advice, please feel free to contact our customer service team.